Terms & Conditions

1. DETAILED DESCRIPTION OF GOODS AND/OR SERVICES

Rewards Luxury Travel is a business in the Travel industry that offers luxury travel packages

2. DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way booking number .
(for e.g. booking number / booking voucher etc. and must mention the use of courier and/or postal services and associated costs, if applicable.)

3. RETURN AND REFUNDS POLICY

The provision of goods and services by Rewards Luxury Travel is subject to availability. In cases of unavailability, Rewards Luxury Travel will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.

4. CUSTOMER PRIVACY POLICY

Rewards Luxury Travel shall take all reasonable steps to protect the personal information of users. For the purpose of this clause,"personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: www.polity.org.za

5. PAYMENT OPTIONS ACCEPTED

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Rewards Luxury Travel bank account, the details of which will be provided on request.

6. CARD ACQUIRING AND SECURITY

Card transactions will be acquired for Rewards Luxury Travel via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. CUSTOMER DETAILS SEPARATE FROM CARD DETAILS

Customer details will be stored by Rewards Luxury Travel separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za

8. MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

9. RESPONSIBILITY

Rewards Luxury Travel takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. COUNTRY OF DOMICILE

This website is governed by the laws of South Africa and Rewards Luxury Travel chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, Unit 58, Northgate Business Park, 29 Gold St, Cape Town

12. VARIATION

Rewards Luxury Travel may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. COMPANY INFORMATION

This website is run by Rewards Incentive & Conference Management LTD Pty (sole trader / private company / close corporation) based in South Africa trading as RewardsLT and with registration number 2002/011290/07 and PF Hugo, C Napoli & L Gillespie (Director(s)/Member(s)/Owner(s)).

14. REWARDS LUXURY TRAVEL CONTACT DETAILS

Unit 58, Northgate Business Park
29 Gold St, Brooklyn, Cape Town